Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Refund Policy

we strive for your complete satisfaction. If you are not entirely happy with your purchase, we’re here to help.

Eligibility for Refunds:

  • Damaged or Defective Products: If you receive a damaged or defective Visor Pro product, please contact us within 14 days of receiving your order.
  • Incorrect Product: If you received the wrong product, please notify us within 14 days of receiving your order.
  • Unused and Original Condition: To be eligible for a refund, the Visor Pro film and its components, including the patented universal mounting system, must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: A valid proof of purchase (order number or receipt) is required for all refund requests.

Non-Refundable Items:

  • Used or damaged products due to customer negligence.
  • Products returned after 30 days of delivery.
  • Shipping and handling fees (unless the return is due to our error).

Refund Process:

  1. Contact Us: To initiate a refund, please contact our customer service team at the details provided below with your order number and reason for the return.
  2. Return Authorization: If your return is approved, we will provide you with a return authorization and instructions on where to send the product. 3.2 Shipping the Return: You are responsible for shipping the returned product to the address provided. We recommend using a trackable shipping service and insuring the package, as we cannot be responsible for lost or damaged returns.
  3. Inspection and Processing: Once we receive your returned product, we will inspect it to ensure it meets our refund eligibility criteria.
  4. Refund Issuance: If your return is approved, we will process your refund to the original method of payment within a reasonable number of business days.
  5. Refund Confirmation: You will receive an email confirmation once your refund has been processed.

Exchanges:

  • If you wish to exchange a damaged or defective product for a replacement, please follow the same process as a refund request, and indicate that you would like an exchange. Exchanges are subject to product availability.

Important Notes:

  • This refund policy applies only to purchases made directly from the Visor Pro website.
  • We reserve the right to refuse any refund request that does not comply with this policy.
  • Due to the nature of the product, and that it is only compatible with flat surfaced visors, please check compatibility before purchase.

Contact Us:

NAPI India

Phone number: 6369099760

Email: support@flixton.in

This refund policy is subject to change without notice. Please review it periodically for any updates.